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Job Classification
Job Title : Sales Surveillance Officer
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ADID : 42864559728
Job ID : 133648171
Job Code :
Job Source : direct_employer
Job Summary : This is a unique and exciting opportunity for the candidate to participate in the review and assessment of the sales process and relationship management practices un...
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Work From Home : 0
Parse ID : 58a3259b0
Posting Date : 2023-01-13T09:00:00Z
Modified Date : 2023-01-13T09:00:00Z
Posting Company : Citigroup
Posting Company ID : 0
Remote Details URL :
Search Networks : US
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*a normalized job title is a standardized version of a job title that has been modified to conform to a specific format or set of conventions, Standardizing capitalization and spelling,To make data more consistent and accurate
Job PREREQUISITES
Position Summary
This is a unique and exciting opportunity for the candidate to participate in the review and assessment of the sales process and relationship management practices undertaken by Sales staff with the objective of ensuring that business best practices are met.
**Responsibilities:**
+ Review of sales staff phone sales and documentation to assess the quality of calls and adherence to Regulatory and Banks internal policies and procedures.
+ Review of Sales Surveillance Reports to ensure corporate standards and regulatory requirements are met.
+ Review of reports to detect irregular activity or unusual transaction patterns/trends.
+ Ability to evaluate and identify risks of sales calls, highlight deficiencies and provide constructive feedback for improvement
+ Assist in investigation of sales complaints.
+ Preparation of reports and presentations.
**Qualifications:**
+ Past experience in sales surveillance, risk and controls, audit in a financial institution, or investment product sales or sales support will be useful.
+ 5 to 8 years of work experience. Past experience in sales surveillance, risk and controls, audit in a financial institution, or investment product sales or sales support will be useful.
+ Knowledgeable about financial products, financial advisory, legal and regulatory environment an advantage.
+ Proficiency in Microsoft Office applications including Excel, Word, Powerpoint.
+ Good written and verbal communication skills and tactful.
+ Ability to review/transcribe phone conversations conducted in Chinese/Cantonese/Bahasa/Japanese will be an advantage.
+ Broad-minded, with a capacity to learn and apply knowledge.
+ Able to multi-task, detail oriented, team player, patient, mature, sensible, self-assured.
+ Able to apply analytical thinking and stay risk-focused in performing review activities.
**Education:**
Degree in Finance, Business or Commerce preferred.
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**Job Family Group:**
Compliance and Control
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**Job Family:**
Business Control
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**Time Type:**
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
How to Submit an application for employment
You can apply using these methods
- URL : https://jobs.citi.com/job/singapore/287/sales-surveillance-officer/42864559728
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Please Submit an application for employment before the gig expired on 2023-02-13T07:59:59Z
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Response Method : url
Corporation Overview
Company Profile Description of Citigroup
Company Name : Citigroup
Company Industry :
Company ID : 1760348
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Company Country : United States
Company City : - / Singapore
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Client ID : careercast
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Location : Singapore
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URL Source : https://www.careercast.com/jobs/sales-surveillance-officer-singapore-133648171-d?widget=1&type=job&
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Rank: 198 on Keyword sales